Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.
All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site. You also agree to our Privacy Policies.
We do ship to alternate shipping addresses, but ALEKOPRODUCTS.COM has very strict policies to prevent credit card fraud. For us to ship to a different address than your billing address, you must add that address as an "alternate shipping address" with your credit card company. It is a simple process (should only take a few minutes) that allows us to call your issuing bank and verify that the real card holder has verified this as a valid shipping address.
ALEKOPRODUCTS.COM has consulted and worked with many major credit card issuers to establish this policy. Together we have determined this is one of the simplest and most effective ways to help prevent credit card fraud.
This policy has prevented hundreds of potential fraud attempts since we implemented it, and we have even been able to assist in apprehending credit card thieves. We reserve the right to refuse service to anyone.
We offer Free Shipping for all qualified products to the continental US for any amount. For more details on shipping, please check our Shipping Policies page.
We reserve the right to use any freight service we prefer. The customer is responsible to check the package for damage upon delivery. It is important to write a note on the freight company’s delivery receipt if you find any damage upon delivery.
PLEASE NOTE THAT IF THERE WAS NO DAMAGE NOTED ON THE FREIGHT PAPERWORK, WHICH YOU MUST SIGN UPON DELIVERY, ALEKO PRODUCTS IS NOT RESPONSIBLE FOR ANY DAMAGE.
Instructions for receiving damaged product from the freight company:
2. If the product is damaged, you can refuse the shipment, however you must indicate damage on the freight company’s BOL (bill of lading) that you refused the shipment due to damage.
2.1. Contact us with your order number and request a replacement, which we will process in timely manner.
3. If the product is damaged and you accept it, you can request a partial refund for the cost of repair (damage must to be noted on the BOL (bill of lading) supplied by the freight company upon delivery).
3.1. If repair costs do not exceed $150, please call us and provide the requested proof of damage. We will issue a refund, with the refund amount determined according to the level of damage.
3.2. If you think that the repair cost will exceed $150 and you would like a replacement, please call us. Our customer service representative will request good quality photos of the damage that show the entire set of gates, BOL (bill of lading) of delivery, shipping labels and the style label on the crate. Your replacement will be processed in timely manner after we receive and review the necessary photos and paperwork.
3.3. In the case of an order cancellation, the customer is responsible for the cost of shipping, both to the customer’s delivery address and back to our warehouse facility.
3.4. The customer is responsible for the reconsignment fee if the delivery address is changed after the order was shipped from the seller’s facility.
Please note that we will need some time to check the BOL (bill of lading) paperwork to confirm that the customer noted damage before we can process any refund or replacement.
All prices, sales and promotions on this website are for this website only as is. We do not honor other websites coupons/promotions. We also do not match the prices of our competitors websites. Please note that current coupons and promos cannot applied on previous orders. Expired coupons and orders cannot be applied to current/future orders.
The entire content included in this site, including but not limited to text, graphics and code is copyrighted as a collective work under the United States and other copyright laws, and is the property of ALEKOPRODUCTS.COM. The collective work includes works that are licensed to ALEKOPRODUCTS.COM. Copyright 2003, ALEKOPRODUCTS.COM ALL RIGHTS RESERVED.
Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with ALEKOPRODUCTS.COM or purchasing ALEKOPRODUCTS.COM products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with ALEKOPRODUCTS.COM or to purchase ALEKOPRODUCTS.COM products.
Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by ALEKOPRODUCTS.COM. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of ALEKOPRODUCTS.COM used in this site are trademarks or registered trademarks of ALEKOPRODUCTS.COM
This site, materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, ALEKOPRODUCTS.COM disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement.
ALEKOPRODUCTS.COM does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components.
ALEKOPRODUCTS.COM does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
ALEKOPRODUCTS.COM shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if ALEKOPRODUCTS.COM has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Labor is performed by an independent contractor: The independent contractor status of the installer will not change the price you pay, nor the quality or extent of any warranties of such labor.
Visible merchandise damage or any home damage must be reported to our store immediately by phone and in writing within three (3) days of delivery or installation.
In the event that a ALEKOPRODUCTS.COM product is mistakenly listed at an incorrect price, ALEKOPRODUCTS.COM reserves the right to refuse or cancel any orders placed for products listed at the incorrect price.
ALEKOPRODUCTS.COM reserves the right to refuse or cancel any such orders, whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, ALEKOPRODUCTS.COM shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by ALEKOPRODUCTS.COM without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
ALEKOPRODUCTS.COM may deliver notice to you by means of email, a general notice on the site, or by other reliable methods, to the address you have provided to ALEKOPRODUCTS.COM.
Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of ALEKOPRODUCTS.COM products) shall be in the state or federal courts located in Los Angeles County, California.
Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of ALEKOPRODUCTS.COM products) must be commenced within one (1) year after the claim or cause of action arises. ALEKOPRODUCTS.COM's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. ALEKOPRODUCTS.COM may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site
Harassment in any manner or form on the site, including via email, chat, or by the use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a ALEKOPRODUCTS.COM or other licensed employee, host, or representative, as well as other members or visitors on the site, is prohibited.
You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
ALEKOPRODUCTS.COM does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, ALEKOPRODUCTS.COM is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site.
However, ALEKOPRODUCTS.COM reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to ALEKOPRODUCTS.COM in its sole discretion.
You agree to indemnify, defend, and hold harmless ALEKOPRODUCTS.COM, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Payment by check
Please note that payment by check takes longer then credit card order. Will need at least 2 weeks for the check to clear before we are able to ship your order.
In an attempt to provide increased value to our visitors, ALEKOPRODUCTS.COM may link to sites operated by third parties. However, even if the third party is affiliated with ALEKOPRODUCTS.COM, ALEKOPRODUCTS.COM has no control over these linked sites, all of which have separate privacy and data collection practices, independent of ALEKOPRODUCTS.COM. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, ALEKOPRODUCTS.COM seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).