Return and Warranty Policy
How Do I Return An Item?
Returns
30-Days Guarantee
At ALEKO we stand by our products. Satisfied customers are our goal, and we work diligently towards this outcome. Details on Aleko’s 30-day guarantee are as follows:
- Received Damaged or Defective Product: Not to worry ALEKO will work with you to provide a solution.
- To assist us, the customers must provide photos or videos outlining the issue.
- Aleko will provide the customer with any replacement parts/units needed for a complete operational product along with detailed technical support.
- Replacement parts are transported via ground service within 48 hours of processing with a 3-5 business days delivery time.
- If the above solution is unsatisfactory, the customer will be responsible for shipping the product back to ALEKO at their expense but with no restocking fee!
- If ALEKO is not able to provide the replacement parts needed, you will be eligible for a new unit, full refund, or store credit.
- Buyer’s Remorse Purchases: The customer is responsible for the return shipping fee. The product must be unused and in the same condition that it was received.
- A 15% restocking fee will apply to all products not returned in their original condition.
ALEKO is happy to be able to offer refunds/exchanges for only the first 30 days from purchase.
Contact Customer Service
To receive a refund, it is critical that you have a Return Merchant Authorization (RMA) to ensure that your refund is credited to the correct account. Send us an email at hello@aleko.com within the first 30 days after receiving the product, and one of our customer service representatives will send you your RMA (valid for 7 days) along with return instructions.
Package Your Item for Return
To ensure that your package arrives to us safely and undamaged, please package the item(s) use original box or appropriate packaging. Be sure to include all products, accessories, parts and pieces in order to receive a full refund of the purchase price (excluding return shipping & handling). If any of the product components show use or damage a 15% restocking fee will apply. If the product is in new condition, a full refund will be issued.
Label Your Package
Please write your RMA number clearly on the shipping label to assist in fastest processing. Please note: A Return Merchant Authorization Number is also required inside the package to complete your refund.
Secure Your Package
We encourage you to protect yourself from loss or theft by insuring the return shipment and sending it by a shipping carrier that offers tracking services, such as USPS Certified Mail, UPS or FedEx. Returns must be shipped within 7 days of receiving a Return Authorization Number. Be sure to save the receipt for your records. We regret that we cannot issue any credit or refund for an item that is damaged, lost in shipping, or sent COD.
Receive Your Refund
Credit card purchases will be refunded to your card the day we process your return. ALEKO.com will issue a refund and mail a check the same day we process your return for any items purchased by personal check, money order, or cashier's check. Refunds are issued for the cost you paid but does not include return shipping & handling charges.
Please allow us up to 2-5 days to process your return and issue your refund. We will always do our best to process your return and issue your refund as quickly as possible. Please note: your refund might take up to 7 business days to appear on your bank statement, depending on your bank.
How Do I Cancel A Order?
We understand that on occasion, orders will need to be cancelled and our customer service team is happy to assist.
To cancel and order call us at 833-926-2323 or Email: hello@aleko.com with an order number and cancellation request.
Cancellation must happen before the item is shipped. Orders are usually shipped within 12-48 hours.
Cancellation Policy
All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. During this process we incur irreversible fees. Therefore, while we understand that orders might need to be changed sometimes, we are unable to do it free of charge after a certain point. We strictly adhere to the following cancellation policy:
If you cancel your order before it has been picked and shipped, cancellation is free. (Applies for all order including LTL)
If you cancel your order after it has been picked and shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a return with all applicable fees. (Applies for all order including LTL)
Orders which are refused at delivery will be assessed of all applicable fees, including the return cost of shipping and a potential 15% restocking fee.
Warranty
- ALEKO products comes with a standard 1-year limited warranty, except for the items listed below.
- ALEKO Solar Panels have a standard 15-year limited warranty (this covers manufacturing defects only).
- ALEKO Driveway Gates, Pedestrian Gates, and Steel Fences (not including DIY or chain-link fences) have a standard 10-year limited warranty (products purchased on 1/1/2017 and earlier include a 5-year limited warranty).
- ALEKO Chain-Link Fences have a standard 5-year limited warranty.
- ALEKO Iron Doors have a standard 2-year limited warranty.
- ALEKO DIY Steel Fences have a standard 2-year limited warranty.
- ALEKO Hot Tubs have a standard 180-day limited warranty.
- ALEKO Inflatable Bounce Houses have a 90-day limited warranty.
- ALEKO Hammock Swings have a standard 6-month limited warranty.
- ALEKO Gazebos and Pergolas have a standard 6-month limited warranty.
ALEKO products with manufacturer warranties are warranted by us against defects in materials and manufacturer workmanship for the designated period from the date of product arrival at the shipping address. Warranty coverage is provided if the recommended installation procedures have been followed. After the first year warranty has expired, ALEKO.com will not provide any additional warranty. Contact us for more details.
In the case of a product failure due to defective material or manufacturer workmanship within the allotted warranty from the date of receiving the item, the product will be replaced (at our option) at no charge to the customer. ALEKO does not cover any weather damages to your products including: Rain, Sun, Snow, Storms, Tornados, Thunder, and Strong Wind.
Verification of the warranty period requires copies of receipts or other proof of purchase.
According to our policy we can only honor warranties with the original buyer of a the product. If a product has been sold and has changed ownership, we are unable to extend the warranty to the new owner.
For warranty services please contact our customer service department via email at hello@aleko.com. We will be glad to help you.
To provide you with proper assistance please follow these simple steps:
First
Determine the warranty period. Check the date of the product delivery.
Second
Contact us and ask for a diagnosis and a recommendation. Pictures of the product and box the product was shipped in are necessary for us to assist you.
Third
Our technicians will work with you to either replace or repair your product.
ALEKO.COM8307 S 192nd St.,
Kent, WA 98032 USA
Email: hello@alekoproducts.com
Phone: 833-926-2323
