Return and Warranty Policy
To receive a refund, it is critical that you have a Return Authorization Number to ensure that your refund is credited to the correct account. Send us an email within the first 30 days after receiving the product, and one of our customer service representatives will send you a Return Authorization Number (valid for 7 days) along with return instructions.
To ensure that your package arrives to us safely and undamaged, please pack the item in the original box and remember to include all products, accessories, parts and pieces in order to receive a full refund of the purchase price (excluding shipping & handling). Save on packaging! All returns need to be in the original packaging and condition to avoid a 15% restocking fee. If the original box hasn't been returned, then a 15% restocking fee will apply.
To receive the fastest refund possible, please write "Return" on your package. You MUST write your Return Authorization Number clearly on the package. A Return Authorization Number is required for us to complete your refund. The return shipping cost must be covered by the buyer. We do not pay for the return shipping.
In the case of a product failure due to defective material or manufacturer workmanship within the first year of the warranty from the date of purchase, the product will be replaced (at our option) at no charge to the customer (excluding shipping and handling charges).
Verification of the warranty period requires copies of receipts or other proof of purchase. Please retain these records; we do not store information.
According to our policy we can only honor warranties with the original buyer of a gate. If a property has been sold and has changed ownership, we are unable to extend the gate warranty to the new owner.
For warranty services please contact our customer service department via email at firstname.lastname@example.org. We will be glad to help you.
To provide you with proper assistance please follow these simple steps:
Determine the warranty period. Check the date of the purchase and make sure the product was purchased from our website.
Contact us and ask for a diagnosis and a recommendation.
Order a replacement part. If the product is under warranty, faulty parts are replaceable and we will send replacement parts as soon as possible. If not, please obtain an RMA number and ship us the faulty part or the product for replacement or repair. We will repair or replace it at our discretion and will ship it back to you. The shipping cost will be covered by the buyer. We do not pay for return shipping.
Pay for the replacement part first. Get refunded after you return the non-working part (excluding shipping and handling charges). The shipping cost will be covered by the buyer. We do not pay for return shipping. The RMA number needs to be obtained before shipping the faulty part back. This can be obtained by contacting customer service.
The manufacturer and ALEKOPRODUCTS.COM will not be responsible for any charges or damages that occur during the removal of the defective parts for repair, or the reinstallation of those parts after repair. Any components that are not factory specified (i.e. battery and transformer) will void the warranty. This warranty shall be considered void if damage to the product(s) was due to improper installation or use, connection to an improper power source, or if damage was caused by lightning, wind, fire, flood, insects or other natural causes.
We do our best to process your order as soon as possible. All products and all orders from our web site are shipped from our Seattle, WA warehouse within 1-2 business days by FedEx, UPS or US Postal Service carriers. The buyer is responsible for all charges and payments of all customs clearance fees, duties and taxes, if any. We process 80% of our sales online. Local pick-up is welcome.
8307 S 192nd St.
Kent, WA 98032 USA
Phone: (888) 246-8596