Shipping Policy

COVID-19 Shipping Updates:

Due to an increase in order volume and shipping delays, orders may take longer than usual to process and be delivered. We are doing our absolute best to fulfill all of our orders as fast as possible but there still may be some delays. We apologize for the inconvenience and thank you for your patience.

Products marked as Out of Stock”: If you see that the product you would like to purchase is “Out of Stock, that item is currently not available. Please check back at a later time for replenishment. You may also look restock dates below for estimated replenishment dates.

If you have already ordered an item that is now marked as
Out of Stock, there may be extra wait time for the product to be replenished before it’s shipped to you. The wait time is dependent on the product. A customer service rep will reach out to you to let you know the estimated wait time. Check the email associated with your order for details.

Here is a list of projected restock dates and delays for some of our most popular products
(Please note: Wait times may still vary):

Gates: Delay up to 2-7 weeks
Fencing:
Delay up to 2-7 weeks
Regular Awnings:
Delay up to 2-5 weeks
Half Cassette Awnings:
Delay up to 1-4 weeks
RV Awnings:
Delay up to 2-4 weeks
Iron Doors:
Delay up to 1-4 weeks
Gazebos:
Delay up to 2-4 weeks
Select Bounce Houses: Restock 10.30.20
Select Chicken Coops & Runs: Delay up to 2-9 weeks
Fire Pits: Restock 11.30.20
Select Boats: Restock 9.10.20
Pergolas: Delays up to 3-4 weeks
Barrel Saunas: Restock 10.15.20
Indoor Saunas: Restock 9.30.20
Lawn Mowers: Restock 11.30.20

For further questions about shipping and delays, feel free to contact our Customer Support team at hello@alekoproducts.com or at (833) 926-2323.


C
OVID-19 LTL Shipping Updates:


In order to reduce the risk of potential exposure to COVID-19 for both customer and driver, some the Freight terminals are required to ask customers to fill out the "No Signature Required" document. The driver will not be able to secure a signature at the time of the delivery. Only Curbside Delivery will be available at this time.

ALEKO is also not responsible for any "Rapid Return", storage or re-delivery fee in case customers can't accept the freight due to a nonessential business closure, age, or other quarantine restrictions that may be applied to the delivery address.

Due to these facts, ALEKO requires customer to report any damage or shortages to the carrier within 24 hours by phone and/or via email providing carrier with pictures. Once the report is made, customer needs to forward this conversation to ltlshipping@alekoproducts.com. Otherwise, ALEKO will not be able to assist customer with damage or lost items in transit.


Local Pickup

In-store pickup is available Monday-Friday, 7AM-5PM.
The big items, such as gates, fences, pedestrian gates and saunas are available for pickup Monday-Friday, 8AM-4:30PM.

After hours pickup is by appointment only.

You may schedule your pickup by email at hello@alekoproducts.com or by calling 833-926-2323.

Shipping

Most orders are processed within 12-24 hours. Orders are now processed 7 days a week! Orders are not shipped on holidays. Some shipping and delivery delays can occasionally occur.

All products from our web site are shipped from our Kent, WA warehouse.

*Free Shipping!

Free ground shipping to anywhere in the Continental US for any amount.


Occasionally shipping charges exist for your order when shipped to rural areas. If this is the case, the cost will be calculated and displayed at checkout based on your delivery address.


Overnight delivery is only available for orders with delivery addresses within the continental United States. To qualify for same-day shipping, all orders must be placed before 12 PM (Pacific Time). All orders placed after 12 PM will ship out the following business day (unless overnight weekend was used).

LTL Shipping - Less Than Truckload Freight Shipping Services

For large and oversized products, we use LTL shipping. After your product ships from our warehouse, you will receive an email containing tracking information and details about the freight carrier assigned to your order.

Shortly following the shipment, you will be contacted by the carrier to set up a delivery date. CUSTOMERS MUST BE PRESENT FOR THE DELIVERY OR FEES FROM THE FREIGHT COMPANY WILL INCUR. Please download and read carefully the Freight Receiving Instructions before the arrival of your package.

Transit times vary depending on your delivery area.

For inquiries about LTL shipping, please email: ltlshipping@alekoproducts.com


LTL Shipping Options are as follows:
1) Curbside Delivery - FREE by default for US continental areas.

Curbside delivery is our standard delivery method and is free for all freight orders. Important: The customer must be available to receive the delivery or fees will incur. The customer is responsible for unloading the crate, removing the crate (if needed), to check for damage and moving the product to the desired location. Curbside delivery does not include any additional services such as setting the product in place, unpacking, plugging in, installation or debris removal. For an additional cost, customers may request a second person to assist with unloading. See “Second Man Delivery” below for more information. Additional costs may be applied for specific areas that require additional equipment for delivery.


2) “Second Man“ Delivery - Second Man Delivery is optional and can be added on during checkout. This addition includes a second man to help unload your product from the truck to your driveway if you are unable to do this yourself. Please note: this option does not include movement from your driveway to the place of your choosing.


3) Inside Delivery* - Inside Delivery is optional and can be added on during checkout. This addition includes a second man to help unload your product from the truck if you are unable to do this yourself. Inside Delivery includes unloading your products and placing them in the area of your choice, such as inside your home or in your backyard. Please note: placement must be on the same initial level with no more than 3 stair steps. *Note: On occasion Inside Delivery is not able to be fulfilled. In this occurrence, our shipping team will issue a refund for the Inside Delivery fee.


LTL/Freight Ship Time

Gates and Fencing: Shipping generally takes 5 - 15 Business Days


Saunas: Shipping generally takes 7 - 20 Business Days



International Shipping

We reserve the right to choose a shipping carrier for any international orders without any notices to the customer, to avoid any extra custom fees or any other fees that may apply.

For International Shipping, the buyer is responsible for all charges and payments of customs clearance fees, duties and taxes, if any.


Brokerage fees may apply. We will contact you after your order has been placed if these fees occur.


Notice: If you want to use a specific carrier, please add a note/memo to your order and we will contact you if there will be any extra cost for shipping.

If you are a Canadian customer, please shop at www.ALEKO.ca to avoid additional shipping and brokerage fees.


Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-72 hours. By shopping with us you agree to our Terms and Conditions and Privacy Policies.

ALEKO.COM
8307 S 192nd St., Kent, WA 98032 USA
Email: hello@alekoproducts.com

Phone: 833-926-2323