RETURN POLICIES

Return and Warranty Policy


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How do I return an item?
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Returns
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30-Day Money Back Guarantee
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At ALEKOPRODUCTS.COM we stand by every product we sell. We will do everything we can to make you happy with your purchase, but if for some reason you're not satisfied within the first 30 days after receiving the product, we will refund your money (excluding shipping & handling charges).

Contact Customer Service
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To receive a refund, it is critical that you have a Return Authorization Number to ensure that your refund is credited to the correct account. Send us an email within the first 30 days after receiving the product, and one of our customer service representatives will send you a Return Authorization Number (valid for 7 days) along with return instructions.



Package Your Item for Return
To ensure that your package arrives to us safely and undamaged, please pack the item in the original box and remember to include all products, accessories, parts and pieces in order to receive a full refund of the purchase price (excluding shipping & handling). Save on packaging! All returns need to be in the original packaging and condition to avoid a 15% restocking fee. If the original box hasn't been returned, then a 15% restocking fee will apply.


Label Your Package
To receive the fastest refund possible, please write "Return" on your package. You MUST write your Return Authorization Number clearly on the package. A Return Authorization Number is required for us to complete your refund. The return shipping cost must be covered by the buyer. We do not pay for the return shipping.


Secure Your Package

We encourage you to protect yourself from loss or theft by insuring the return shipment and sending it by a shipping carrier that offers tracking services, such as USPS Certified Mail, UPS or FedEx. Returns must be shipped within 7 days of receiving a Return Authorization Number. Be sure to save the receipt for your records. We regret that we cannot issue any credit or refund for an item that is damaged, lost in shipping, or sent COD.

Receive Your Refund
Credit card purchases will be refunded to your card the day we process your return. It may take up to two billing cycles for money to be returned to your credit card and appear on your monthly statement. ALEKOPRODUCTS.COM will issue a refund check the same day we process your return for any items purchased by personal check, money order, or cashier's check. Refunds are issued for the cost you paid, but does not include shipping & handling charges.


Please allow us up to two weeks to process your return, and up to 30 days to process your refund. We will always do our best to process your return and issue your refund as quickly as possible.

Warranty
  • ALEKO products comes with a standard 1-year limited warranty, except for the items listed below.

  • All the purchases of ALEKO products made through Amazon, eBay and other marketplaces have a 1-year limited warranty (except RC cars, office chairs, and dog collars).

  • ALEKO RC cars (gas, electric, etc. ) have a standard 30-day limited warranty.

  • ALEKO office chairs have a standard 3-month limited warranty.

  • ALEKO dog collars have a standard 3-month limited warranty.

  • ALEKO pet cages and kennels have a standard 1-year limited warranty.

  • ALEKO Retractable Awnings, RV Awnings, replacement fabric and etc. have a standard 1-year limited warranty.

  • ALEKO artificial fruits, flowers, and trees have a standard 1-year limited warranty.

  • ALEKO artificial fence screens have a standard 1-year limited warranty.

  • ALEKO artificial grass has a standard 5-year limited warranty.

  • ALEKO power tools (drywall sanders, vacuums, and drills etc.) have a standard 1-year limited warranty.

  • ALEKO tools (ladders, etc. ) have a standard 1-year limited warranty.

  • ALEKO outdoor products (inflatable boats, outboard motors, and trolling motors etc.) have a standard 1-year limited warranty (this covers manufacturing defects only).

  • ALEKO solar panels have a standard 15-year limited warranty (this covers manufacturing defects only).

  • ALEKO driveway gate, pedestrian gate and fence products come with a standard 10-year limited warranty (products purchased on 1/1/2017 and earlier include a 5-year limited warranty).

  • ALEKO gate openers currently have a 1-year limited warranty (products purchased on 1/1/17 and earlier include a 2-year limited warranty).

  • ALEKO inflatable hot tubs include a 3-month limited warranty.



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ALEKO products are warranted by the manufacturer against defects in materials and manufacturer workmanship for a period of
one year from the date of purchase. Warranty coverage is provided if the recommended installation procedures have been followed. After the first year warranty has expired, ALEKOPRODUCTS.COM will not provide any additional warranty. Contact us for more details.

In the case of a product failure due to defective material or manufacturer workmanship within the first year of the warranty from the date of purchase, the product will be replaced (at our option) at no charge to the customer (excluding shipping and handling charges).

Verification of the warranty period requires copies of receipts or other proof of purchase. Please retain these records; we do not store information.


According to our policy we can only honor warranties with the original buyer of a gate. If a property has been sold and has changed ownership, we are unable to extend the gate warranty to the new owner.

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For warranty services please contact our customer service department via email at sales@alekoproducts.com. We will be glad to help you.

To provide you with proper assistance please follow these simple steps:


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Determine the warranty period. Check the date of the purchase and make sure the product was purchased from our website.


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Contact us and ask for a diagnosis and a recommendation.


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Order a replacement part. If the product is under warranty, faulty parts are replaceable and we will send replacement parts as soon as possible. If not, please obtain an RMA number and ship us the faulty part or the product for replacement or repair. We will repair or replace it at our discretion and will ship it back to you. The shipping cost will be covered by the buyer. We do not pay for return shipping.mask


Advanced Replacement
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Pay for the replacement part first. Get refunded after you return the non-working part (excluding shipping and handling charges). The shipping cost will be covered by the buyer. We do not pay for return shipping. The RMA number needs to be obtained before shipping the faulty part back. This can be obtained by contacting customer service.

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The manufacturer and ALEKOPRODUCTS.COM will not be responsible for any charges or damages that occur during the removal of the defective parts for repair, or the reinstallation of those parts after repair. Any components that are not factory specified (i.e. battery and transformer) will void the warranty. This warranty shall be considered void if damage to the product(s) was due to improper installation or use, connection to an improper power source, or if damage was caused by lightning, wind, fire, flood, insects or other natural causes.


Shipping
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We do our best to process your order as soon as possible. All products and all orders from our web site are shipped from our Seattle, WA warehouse within 1-2 business days by FedEx, UPS or US Postal Service carriers. The buyer is responsible for all charges and payments of all customs clearance fees, duties and taxes, if any. We process 80% of our sales online. Local pick-up is welcome.


ALEKOPRODUCTS.COM
8307 S 192nd St.
Kent, WA 98032 USA
E-mail: sales@alekoproducts.com
Phone: (888) 246-8596
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